Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We get it, sometimes a tool or product doesn't do exactly what you expect. We are friendly and flexible when it comes to offering full or partial refunds. Feel free to contact us at sales@bracken.design to discuss your refund.

[We retain the right to refuse refunds at our discretion based on the circumstances. All situations are unique and will be treated with equal importance.]

You can always contact us for any return question at sales@bracken.design.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@bracken.design.

Unfortunately, we cannot accept returns on sale items or bundles.