FAQ

Products

Absolutley! Just make sure you have a Commercial or Extended Commercial license to use on paid work.

Find out more about licenses here

No, each copy of a product is limited to 1 user, multiple copies need to be bought for multiple users.

Each product has a 'Tech Specs' tab in the product description, this will let you know what files are included and what software is needed to open certain file types.

When you complete your purchase you will be sent to an 'Order Comfirmed' page with download links available. You will also recieve an email with download links. You can also access any past downloads after the fact by logging in to your account and clicking on 'My Files' at the bottom of the page.

Product Installation

Yes, each product that requires installation of any kind comes with an instructional PDF to get you rip roaring in no time.

1. Open Photoshop

2. Locate the appropriate file from your Bracken product.

Brushes = .abr
Actions = .atn
Patterns = .pat
Layer Styles = .asl

3. Double click the chosen file to automatically install it into Photoshop.

4. The presets will now appear in thier respective panel which can be found under these menus

Brushes = Window → Brushes
Actions = Window → Actions
Patterns = Window → Patterns
Layer Styles = Window → Styles

Substance Player is a FREE software by Adobe that is used to view and change settings of 'Substance' files. It's mainly used in the 3D design world, but its flexibility and non destructive workflow is what makes it so powerful.

It is required for 'Get Rekt' to run.

Absolutley! The company behind Substance is Algorithmic and they are an industry leading company in the Video Game and Film space. They recently got bought out by Adobe so more information can be found on the Adobe site.

Purchasing

No, but creating an account means you can instantly access your order history and all of your past downloads from your account page.

Don't worry, it's easily done! Just send an email to sales@bracken.design with your order number and we'll process a refund for the extra copies straight away!

Licenses

This completely depends on what kind of work you want to do with Bracken's product

Find out whats included in each license here

In simple terms, if its purely personal work which you are not getting paid for, then for a Personal License. For any paid work for clients then a Commercial License covers you unless you're a big old company or agency, then an Extended Commercial License will do the trick.

For full T&Cs of all of the different Licenses view the Licenses here →

A PDF license is created upon purchase of a product and available to download from the 'Order Confirmed' and 'My Files' pages, as well as sent via email.

Any product bought from Bracken's website BEFORE 01 August 2022 came automatically with a Commercial License.

You can easily do this by buying a 'License Upgrade' which can be found here

Privacy

No, any customer data is kept in house and not shared to anyone outside of Bracken. Cookies are optional and are used to improve our tracking of Ads and marketing, nothing sensitive is disclosed or shared.

Absolutley, email info@bracken.design and mention your situation and we can close and delete the account from our end. (Just make sure you have dowloaded any product files as you will lose access to the 'My Files' page.)

Delivery & Returns

Because all of our products are digital, they are available to download as soon as the purchase is confirmed. They will be accessable via the download buttons on the confirmation page, as well as by email.

If you have an account with us and are logged in, they can be accessed in your account after purchase.

Currently we don't have a return policy in place as these are digital products and can't be 'returned' with proof of removal from your computer. We can offer refunds to customers that don't think the product is up to scratch or feel that they were mislead with the product.*

* We retain the power to make the final decision on wether we will offer a refund depending on each individual case. We're nice normal people though, so happy to chat about your circumstances!

Still have questions?

Don't stress, hit us up with any issues you have!